A ServiceNow record created from the finding, in the table of your choice, and its state followed in Ctadel.
From the detail panel of a finding, the “Create a ticket” button opens a ticket in this system with the title, severity, resource, rule and fix. The ticket is linked to the finding; Ctadel follows its state for thirty days by polling the system every five minutes, and shows it in the History tab.
In “Settings”, “Integrations” tab, “Ticketing” sub-tab, connect the system with its credentials, then test. Tokens are renewed from the edit form without re-entering the rest.
For ServiceNow, you provide the instance address, an integration user and its password (or an OAuth token, which expires), and optionally the target table.
The online demonstration is open to all, on fictitious data. For an instance on your own accounts, request a demonstration.